Return Policy (반품 정책)

Returns and Refunds

We strive to ensure complete customer satisfaction. If you're not fully satisfied with your purchase, please review our return policy guidelines below:

Eligible Returns (반품 가능 기준)

• Products may be returned within 30 days of receiving your order.

• Items must be unused, unopened, and in their original packaging.

• Products must include all original accessories, manuals, and packing materials.

Non-Eligible Items (반품 불가 항목)

• Items opened, used, or damaged after receipt.

• Products missing original packaging or accessories.

• Customized or personalized products.

Return Procedure (반품 절차)

1. Contact our customer service team via email within 30 days of receipt to initiate the return process.

2. Clearly state your order number and reason for return in your request.

3. After approval, securely package the product in its original condition.

4. Ship the item back using a reliable carrier. (Return shipping cost is customer’s responsibility unless the return is due to our error or defective product.)

5. Once we receive and inspect your return, we will issue your refund within 3–5 business days.

Refund Process (환불 절차)

• Refunds will be issued to the original payment method used for purchase.

• Please allow 3–5 business days after inspection for processing your refund.

Defective or Incorrect Items (불량 또는 오배송 상품)

If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will cover return shipping and promptly replace or refund your order after verifying the issue.

Customer Support (고객 지원)

For any inquiries regarding returns or refunds, please reach out to our customer support at:

• Email: sales@primepackship.com

• Phone: 213-375-1313